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Tuesday, November 19, 2013

8:30 a.m. - 9:15 a.m.


Garth Graham, Marketing Strategy, STRATMOR

You donít have to be perfect, but you have to be willing to try!

You are already a member of the CFPB (by choice or not...), but you should want to join the CTPB to really have a shot at using your technology for the benefit of the consumer.

In the past, we as an industry have designed systems that were built to make the process work as smoothly as possible for those IN the industry. And we have not always done that well. But we have rarely built systems or processes that were designed to make the process better for the consumer. Now, the CFPB has weighed in, and as technologists we too need to focus on making our systems better FOR the consumer. After all, the mortgage process should be something that happens FOR the consumer, not something that happens TO the consumer. So, come to our session where we will discuss the effort to perfect technology with the consumer in mind.

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